• Frequently Asked Questions

Frequently Asked Questions

Hungry for answers? Here's a shopping list of frequently asked questions.


What is Visa Wellington On a Plate?

Visa Wellington On a Plate is New Zealand’s largest and tastiest food festival. In 2023, the Festival is served up in two editions: Festival Events, Dine and Cocktail Wellington take over the capital from 5 - 21 May.  Burger Wellington presented by Garage Project returns 11 - 27 August along with burger and Beervana themed events.

How long has Visa Wellington On a Plate been running?  

2023 is the 15th Visa Wellington On a Plate! It all started in 2009 with just 35 venues, now more than 200 venues participate each year.

How can I get amongst the festival? 

To secure your spot at one of the popular Festival Events, head to the Festival Events section to see what's on. Some ticketed events sell out in minutes so book early to avoid disappointment. When it comes to Dine Wellington (May Edition) or Burger Wellington presented by Garage Project (August Edition), check the listings, book yourself in and enjoy.

Can I use a discount card or voucher for my Visa Wellington On a Plate menu?

You can only use official Visa Wellington On a Plate issued vouchers for the restaurant, but no discount cards/discount vouchers/coupons can be used for any Visa Wellington On a Plate menus or events. 

How can I keep informed about the festival?


Burger Wellington presented by Garage Project runs from 11 - 27 August. Venues compete to produce the most original, tasty or unique burger showcasing Wellington’s regional ingredients.

Do I have to book in advance to enjoy a burger, and can I book online?

Many venues require a booking for Burger Wellington presented by Garage Project. Some establishments do not require bookings, so you can walk in without a reservation. For those that do require bookings, this must be made directly through to the restaurant or bar. You can find the restaurant's contact details on their venue info page on our website. 

How do I know if a burger is available today?

Our new website has a ‘what’s on today’ button that will help with that! It also shows you what’s on tomorrow or this week.

I have special dietary requirements...

Restaurants have included dietary accommodations to various dietary requirements on their listings. If in doubt, please contact the participating venue directly to discuss your needs. 

I want to eat as many burgers as possible. Can I share a burger with friends?

Our restaurants love great customers and reserve the right to require diners to order one dish per person. If you are unsure, check with staff first and please support our local eateries as best you can.   

Where do I send my complaint if I am not happy with a meal/service at a participating restaurant?

Sorry to hear that. If you have a complaint please talk to the manager at the restaurant in the first instance. You can also let us know about your complaint by writing to [email protected] .

Is that even a burger?

Burger Wellington is all about having fun, and part of that is allowing our chefs and venues to get creative. This year’s theme is ‘breaking the mould’ so it’s no surprise to see some entries this year that really are out of the box - we’re looking forward to hearing what burger fans think.


NB: All ticketed festival events must be booked through this website. Venues do not sell tickets directly to the public.  

When do tickets for the August Edition go on sale?

Ticketed events for the August Edition go on sale on Tuesday 18 July 2023, when the August Edition programme launches. There is no Pre Sale for the August Edition.

How come events sell out so fast? 

On average, participating restaurants and venues have a capacity of 30 tickets per event, so they can sell out very fast. With hundreds of burgers to choose from in August - we're sure there's an alternative to suit your appetite.

If there are no more tickets to the Festival Event I wanted to go to, what can I do?

Festival Events may put on extra sessions if there is demand, keep an eye on Instagram and Facebook or sign up to our What's Fresh newsletter.

Can I get a refund or change events once I’ve bought a ticket?

Just like other major events, Visa Wellington On a Plate has a no-refund policy for Festival Events in the event you change your mind. If an event is cancelled by the event organiser, standard refund policies apply.

Filming at events

Please note: photographs and/or video footage may be taken at any event in the Visa Wellington On a Plate 2022 programme for marketing and promotional use including and not limited to Visa Wellington On a Plate's social media channels, website, printed material and/or third-party publication. If in attendance at an event, media will be clearly identified with official Visa Wellington On a Plate staff passes. 


Dine Wellington runs for the duration of the May Edition of the Festival, focusing on the ultimate festival dish, it a showcase of the best produce and chef talent in Wellington.


Wellington’s finest bartenders create the perfect cocktail and tapas match for Cocktail Wellington which runs for the duration of the May Edition of the Festival.


There is an official printed programme guide for the May Edition of the Festival only. Programme information for the August Edition can all be found online on this website. Festival Events are listed here and all Burger Wellington listings are here.


You can create your own profile and build a wishlist of all your favourite Festival Events and Burger Wellington selections. You can even arrange these into your own personalised lists; date nights, day trips, events to splurge on etc. and share them with your friends. Create an account (or login to an existing account), create a list and get busy clicking the lovehearts!


Help! The website doesn't seem to be loading?

Please first try refresh your page and also clearing your cache (CTRL+F5 or Apple+R / command+R). If still no luck, please send us a screen shot with information on the browser version you are using to [email protected]

My question wasn’t answered here, who can I contact to find what I need?

Please send any questions to [email protected] and we will endeavour to respond as soon as possible.


Visa logoAbsolutely Positively Wellington logoWellington Culinary Association logo



Avenues logoClick Suite logoEveryone logo


Everybody Eats logoKaibosh logo